joe ho asked:
My 75+ parents were cheated by delta-airline when they came to USA from China. They were told to change flight to get their passport renewed. Their passport is still good for 5+ months. They were promised that their ticket would be good due to special issue. Once they got the valid passport renewed for 10 more years, they contacted the delta. Delta guided them to go for another flight. But in the airport, they were told they had to buy 2 new ones with full price.
They were cheated down the plane and were guided to go for 2nd payments. 2 tickets for one flight. They came to US 3 times prior. This is 1st time because this is also 1st time with delta.
I contacted their custom service. They lied and denied. They even said that delta did not get the 1st ticket money since they never board the plane. The travel agent confirmed their lie. The custom service manager Mr. Hunter is just a road broker to the complains. I was requesting a refund for the 2nd ticket which cost my parents 2200$. Delta refused and denied any wrong doing. I can’t do more except being ready to file for elderly abuse and cheating. I don’t know how and where to file. Thanks.
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{ 3 comments }
You could try contacting your state’s attorney general or contact the Federal Trade Commission.
Call:
AVIATION CONSUMER PROTECTION DIVISION
PHONE # 202-366-0511.
your going to need a lawyer to do that for you so that they take it seriously. check out this company